Refund & Cancellation Policy

Effective Date: August 2026

Thank you for shopping with Creativelog. We specialize in personalized and customized gifts, and every product is made specifically according to the customer's requirements. Please read our Refund & Cancellation Policy carefully before placing an order.

1. Customized Products

All products purchased from Creativelog are custom-made and personalized based on the images, text, names, or customization details provided by the customer.

Because these products are made exclusively for you, they cannot be resold or reused.

Therefore, orders for customized products are non-refundable and non-returnable, except in the situations mentioned below.

2. Order Cancellation

Customers may request to cancel an order only before the customization or production process has started.

Once production has begun, the order cannot be cancelled, as the product is being made specifically for you.

To request a cancellation, contact us immediately after placing your order.

3. Refund Eligibility

A refund may be considered only under the following circumstances:

  • You received the wrong product.

  • The product received is significantly different from the order placed.

  • The product was damaged during delivery (proof required).

  • The product has a manufacturing defect.

  • Your order could not be fulfilled by Creativelog.in

4. Non-Refundable Situations

Refunds will not be provided in the following cases:

  • Incorrect photo uploaded by the customer.

  • Low-resolution or blurry images provided by the customer.

  • Incorrect spelling, names, dates, or customization details submitted by the customer.

  • Color variations due to screen or device settings.

  • Minor differences caused by the handmade or personalized production process.

  • Delay caused by courier services after dispatch.

  • Change of mind after production has started.

  • Refusal to accept the delivery without a valid reason.

5. Damaged or Incorrect Product

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

To process your request, please provide:

  • Order ID

  • Clear photos of the product

  • Photos of the packaging

  • A brief description of the issue

Our team will review your request and provide an appropriate resolution.

6. Replacement Policy

If your claim is approved, we may offer one of the following:

  • Free replacement of the product.

  • Partial refund (where applicable).

  • Full refund (only in eligible cases).

  • Store credit (at our discretion).

The resolution will depend on the nature of the issue.

7. Refund Process

If a refund is approved:

  • Refunds will be processed to the original payment method.

  • Processing may take 5–10 business days, depending on your bank or payment provider.

8. Cash on Delivery (COD) Policy

Cash on Delivery (COD) is not available at Creativelog.

As all our products are personalized and custom-made, we accept 100% prepaid orders only. This allows us to begin the customization process immediately and ensure that every product is crafted exclusively for you.

We accept secure payments through:

  • UPI

  • Credit Cards

  • Debit Cards

  • Net Banking

  • Digital Wallets

9. Customer Responsibility

Before placing your order, please ensure that:

  • Uploaded images are clear and high resolution.

  • Names, dates, and messages are correct.

  • Shipping address and contact details are accurate.

Creativelog is not responsible for errors in customer-provided information.

10. Contact Us

If you have any questions regarding refunds, cancellations, or replacements, please contact us:

Creativelog

📞 Phone: +91 94123 47941

📧 Email: info@creativelog.in

We are committed to providing the best possible shopping experience and will work to resolve genuine concerns promptly and fairly.