Welcome to Creativelog.in! By accessing and using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our services.
1. Introduction
We (“CreativeLog”) value and respect your privacy. This Policy outlines how we collect, use, process, and protect your personal information when you visit or make a purchase through https://creativelog.in/ (the “Site”).
2. Information We Collect
Personal Data: name, email, billing/shipping address, phone number, payment information (processed via third-party gateways), any data you voluntarily provide (e.g. during sign-up or contact form).
Non-Personal Data: IP address, browser type, cookies, device metadata, usage patterns (automatically collected).
3. How We Use Your Data
To process and manage orders; communicate order status and delivery.
To provide customer support and respond to inquiries.
To improve our services and site performance.
To send marketing messages, with your consent, and as permitted by law.
To monitor for fraud, enforce our policies, and comply with legal obligations.
4. Cookies & Tracking
We use cookies, pixels, and analytic tools (e.g., Google Analytics) to improve your experience, remember preferences, and analyze site traffic. You may disable cookies through browser settings—though some site functionalities (like cart saving) may be affected.
5. Data Sharing
We do not sell or rent your personal information. We may share data with:
Third-party service providers (e.g., payment gateways and shipping partners).
Legal/regulatory authorities when required.
Affiliated entities or successors (e.g., during business transfer), subject to confidentiality.
6. Data Security
We implement reasonable technical and organizational measures (e.g., SSL encryption) to protect your data. However, perfect security cannot be guaranteed. By using our Site, you acknowledge acceptance of residual risks.
7. Data Retention
We retain personal data necessary for business operations (e.g., order history, legal obligations) until you request deletion or as mandated by law. You can request corrections or deletion via the contact details below.
8. Children’s Privacy
Our Site is not intended for users under 16. We do not knowingly collect data from minors.
9. Your Rights
Depending on your jurisdiction, you may have rights to access, correct, erase, restrict, or object to processing of your data, and to data portability. You may withdraw consent where applicable.
10. International Transfers
Your data may be processed in countries outside your residence, following applicable data protection laws and appropriate safeguards.
11. Policy Updates
We may change our Privacy Policy periodically. We’ll update the “Last Updated” date on this page, and significant updates will be communicated via email or on-site notices.
1. Acceptance of Terms
By accessing or using https://creativelog.in/, you agree to be bound by these Terms & Conditions (“Terms”), our Privacy Policy, and any other policies referenced herein.
2. Use of the Site
You agree to use the Site lawfully and in compliance with these Terms. You must be at least 16 years old and may not use the Site to commit unlawful acts or disrupt our services.
3. Account Creation & Security
To place an order, you may need to register and provide accurate information. You are responsible for maintaining your account security and for all activity under your account.
4. Product Information & Orders
We aim for accuracy in product descriptions and pricing. Errors may occasionally occur; we reserve the right to correct mistakes or cancel orders. You will be informed promptly of any significant discrepancies.
5. Pricing & Payment
Prices are listed in Indian Rupees (INR) and may include GST. We accept payment via authorized third-party gateways. By providing payment information, you authorize and confirm valid payment methods.
6. Shipping & Delivery
See the dedicated Shipping & Delivery section below for details.
7. Return & Refund Policy
Refer to our Returns & Refunds page for eligibility, conditions, and procedures. Refunds are issued using the original payment method where possible.
8. Cancellations
Orders may be cancelled by you or by CreativeLog before dispatch. Post dispatch, cancellations may be treated as returns.
9. Intellectual Property
All content on the Site—text, graphics, logos, images, product designs—is owned or licensed by CreativeLog and protected under applicable IP laws. You may use content only for personal, non-commercial purposes.
10. User Content
If you submit content (reviews, comments), you grant us a worldwide, non-exclusive, royalty-free license to use, modify, and display that content.
11. Limitation of Liability
To the extent permitted by law, we and our affiliates will not be liable for indirect, incidental, special, or consequential damages arising from your use of the Site.
12. Governing Law & Dispute Resolution
These Terms are governed by the laws of India. Disputes will be subject to the jurisdiction of courts in [Your City], and/or binding arbitration under the Arbitration and Conciliation Act, 1996.
13. Changes to Terms
We reserve the right to amend these Terms. Revisions will be effective as soon as posted, and continued use of the Site indicates acceptance.
14. Contact Us
For queries:
📧 teamcreativelog@gmail.com
📞 +91‑[7599092904]
3. Shipping & Delivery
1. Shipping Locations
We currently ship to addresses within India only.
2. Processing Time
Orders are processed within 1–3 business days of payment confirmation. You’ll receive an email/SMS once your order is dispatched.
3. Shipping Options & Charges
Standard Delivery: 3–7 business days — ₹50 flat rate.
Express Delivery (where available): 1–3 business days — ₹150 flat.
Free shipping on orders above ₹499.
4. Carrier Partners
Shipments are fulfilled by third-party courier partners. Delivery times may vary due to location, weather, or holidays.
5. Order Tracking
You’ll receive tracking details via email/SMS once your order is dispatched. Use these details to monitor delivery status on the carrier’s portal.
6. Delivery Issues
Incorrect Address: If a delivery address is incorrect and causes delay or return, additional charges may apply.
Failed Delivery Attempts: Carriers attempt delivery up to 2 times before returning the package.
Damaged or Lost: Report any damage or non-delivery within 7 days. We’ll work with you and the courier partner to resolve or replace the order.
By using our website and services, you agree to abide by these Terms and Conditions. Thank you for choosing Creativelog.in for your custom framing needs!
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